Privacy Policy


Total360, the largest growing E-Commerce site in Chhagalnaiya, Feni is committed to protecting your privacy and respect and uphold your rights under the Laws of peoples’ Republic of Bangladesh contained in ‘The Digital Security Act, 2018’, ‘The Data Protection Act, 2018’, ‘ICT Act, 2006’. By using this website or providing us with your personal information, you agree to and consent to the collection, use, holding and disclosure of the personal information by Total360, provided by you, as set out in this policy. We act in our customers' interest and are transparent about the processing of your personal data. Our Policy explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information, we hold about you.

In this Policy, “Total360”, “we”, “our”, “us” means Total360. (and all its subsidiaries) with its registered office at 753, Mirpur DOHS, Dhaka-1216, Bangladesh. And We may amend this Policy at any time by posting the updated version on our website.


Generally, the information we collect about customers includes your name, home or work address, phone number, and e-mail addresses.

Ordinarily, customers can purchase goods from us without disclosing personal information, but in this situation, we may not be able to provide you with the full range of services available.

Total360 will collect personal information and all other necessary information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Total360 will only collect personal information about you directly from you. Total360 may collect your personal information from reputable third party lead generation sources for marketing purposes, but only where you have consented to the disclosure of your information to Total360 and for Total360 to send you marketing communications. Total360 will not collect personal information unless the information is reasonably necessary for our functions and activities.

Personal information may be collected by Total360 in a number of circumstances, including when you:

  • Make an enquiry with us via email or telephone;
  • Visit our websites;
  • Lodge an enquiry or application in relation to any Total360 products or services; or
  • Apply for employment with Total360.

Total360 may enter into arrangements with ‘Third Parties’ (including Third Parties with whom Total360 has partnered to provide you with its various products or services using the (Total360 Brand) to collect your personal information in circumstances where the Third Party notifies you, at the time of collection, that your personal information will be provided to Total360.

If you use a pseudonym when dealing with us or you do not provide identifiable information Total360 may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

Total360 requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.


In addition to any purpose notified to you at the time of collection Total360 uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:

  • Providing our products and services to you;
  • Providing Total360 branded products and services that are provided by our third party partners;
  • Our internal management needs;
  • Our marketing activities, including marketing activities relating to Total360 branded products and services that are provided by our third-party partners;
  • Responding to any inquiries or comments that you submit to us;
  • Assessing, processing and managing your applications for products and services or Total360 branded products and services offered by our third-party partners, including to assess your credit risk and our risk;
  • Any other purpose you have consented to; and
  • Any use which is required or authorized by Laws of Peoples’ Republic of Bangladesh.


Total360 may disclose your personal information:

  • To third-parties we ordinarily engage for the above purposes;
  • Organizations that provide products or services used or marketed by Total360;
  • Any person or entity to whom you have consented to Total360 disclosing your personal information to; and
  • Any person or entity to whom we are required or authorized to disclose your personal information to in accordance with the law.


You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team.

Total360, upon situation and necessity, may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. Total360 will not charge you for making the request.

If you believe that Total360 holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Total360 will respond to your request within a reasonable time. Total360 will not charge you for correcting your personal information.

If Total360 no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by Law, Total360 will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Total360 will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorized access, modification or disclosure.


Total360 may disclose your personal information to recipients overseas to assist Total360 in providing you with products or services.

Total360 will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Bangladesh will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the privacy principles as per the Laws of Peoples’ Republic of Bangladesh.


If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by Total360, please contact us at or visit our office at above mentioned given address. A senior member of staff will review your complaint within 7-10 business days (maximum) and respond to you in writing advising what action(s) Total360 will take as a result of your complaint.

Total360 WEBSITE

When transmitting personal information from your computer to a Total360 website or to a Total360 branded website operated by one of our third party partners, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Total360 will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Total360 operated websites and Total360 branded websites operated by our third party partners may use "cookies" to help personalize your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Total360 website.


Total360 reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Total360 website.